Ordering FAQs

We accept Visa, MasterCard, American Express, JCB, and Diners Club credit cards, as well as Maestro debit cards issued in the UK. Direct debit payment method is available in Germany. Wire Transfer payments are accepted only within the European Union, Iceland, Lichtenstein, Norway, Switzerland and USA. Also, we accept PayPal and Check.

For more information about Wire Payments, go to Billing and Refunds

No. There are no shipping costs, since our products are delivered electronically.

FastSpring supports the option to accept Purchase Orders from organizations that need an invoice to complete payment. Purchase orders are not available for subscriptions with automatic renewals or gift purchases.

Purchase via Purchase Order:

• During checkout, select the Purchase Order payment option. Contact sales@crystalnet-tech.com to enable the Purchase Order option on the checkout page if the option is not available.
• After you complete checkout with your information, you will receive a payment link and invoice.
• Your order will be fulfilled after you submit payment.

Purchase order transactions in US Dollars in the United States can make payment by mailing a physical check or money order sent to the address included in payment instructions.

On the checkout page, there is a "Generate a Quote" link at the top right corner of tha page. Click on this link and fill in the necessary information to generate a quote.

An invoice for an order is issued only after receipt of payment. For orders paid by a credit card, our payment provider FastSpring will issue an invoice immediately.

For orders paid via wire transfer or cheque, you will first receive an order confirmation. The invoice will be issued after receipt of payment. In any case, FastSpring will automatically email your invoice or order confirmation to your billing address.

As required by law, FastSpring collects applicable taxes on all purchases:

• Sales Tax: Physical products shipped to residents in California and digital products, subscriptions, and physical products for residents in the U.S. incur sales tax except in Alaska, Delaware, Montana, New Hampshire, Oregon, AA, AE, AP, AS, and Puerto Rico.
• VAT / GST: Most sales in the EU and some specific other geographic locations incur VAT or GST. Rates differ by country.
• Exemptions: Customers in some locations can enter their VAT ID as part of the checkout process if they are exempt from tax payments. If FastSpring receives a tax certificate for a subscription tax exemption, recurring charges for the same subscription will not incur taxes.
• FastSpring W9 tax form: https://fastspring.com/w9.pdf

For eligible Consumers, FastSpring can refund tax within 90 days of purchase made via credit/debit card, PayPal, or Amazon Payments.

Contact Consumer Support to request a Tax or VAT/GST Refund.

If you experience any technical issues or product-breaking bugs that prevent you from using the product, contact our Customer Support. They will do their best to assist you. However, if, at the end of their attempts to solve the issue, your product is still not working, you may qualify for a full refund within 30 days since the purchase date.

If no payment is received for an order paid for by wire transfer or check, the order is suspended in our payment provider's system. The product will not be delivered. Our payment provider will remind you about this open order by e-mail, so that you can either make a payment or cancel the order yourself using the link contained in the e-mail.
We generally reserve the right to withdraw from the contract in the case of non-payment.

For questions about a cancellation, please contact our payment provider's customer service team in writing (by e-mail) and briefly explain why you would like to cancel the order, go to FastSpring Contact Form. Your request will be reviewed within 2 business days. Our payment provider will notify you of the result by e-mail. Any credit will be refunded to your credit/debit card, if used when ordering, or you will receive a wire transfer or check (U.S./Canada).

CrystalNet Technologies works closely with several software resellers through our Value Added Resellers Program. Please check our reseller page located at www.crystalnet-tech.com/Resellers for more information.

We currently only offer special reseller pricing to resellers who are a part of our Value Added Resellers Program. CrystalNet Technologies Value Added Resellers actively market our software to their customers through website and print opportunities. If you are interested in joining our Value Added Reseller Program, please go to our resellers page at www.crystalnet-tech.com/Resellers and register.

If you did not receive a receipt or instructions to get your product:

• Search your Spam or Junk folder for an email from mailer@fastspring.com.
• Add mailer@fastspring.com to your contacts or list of safe senders in your email provider to ensure that messages reach your inbox.
• If you still need help, contact FastSpring Consumer Support.

Use Account Management to access your orders, manage active subscriptions, or update a payment method.

Access Account Management:

• Open your receipt email.
• Click Manage Your Orders.
• Enter your email address and click Continue.
• Check your email for a new message.
• Click the link to manage your orders.

CrystalNet's exclusive subscription is the quickest and efficient way to deliver product upgrades and technical support to our customers.

Advantages:

• Free access to any product upgrades and releases
• Personal support - timely help, bug fixes, access to resources

You do not have to purchase a Subscription for your license, although we recommend that you do so in order to gain access to the most current version of the product. Support for previous versions of our software is limited and any bug fixes or improvements will always be implemented in the current version.

Yes, you can continue to use the products that you obtained during your subscription term.

Yes, we offer volume discounts for our products. Please contact sales@crystalnet-tech.com for more information.
To view discounts for each products, go to www.crystalnet-tech.com/Store and click on the buy button which will take you to the product ordering page, you can view any discounts available for the product.

Within the next 48 hours after placing an order, you will receive the registration e-mail, containing license number and further instructions.

If your download link is not working or you need a license key:

• Locate your FastSpring Order ID, Date of Purchase, Order Total, the name of the product, the Seller company you purchased from, and screenshots displaying any error messages.
• Contact FastSpring Consumer Support and include all requested information.

You have a full Premium level of support as far as you have a valid subscription. This service provides a prioritized response via email 24/7. Once you purchase our product, you will have 12 months free subscriptions which entitles you to the Premium Support Service. When your subscription expires, you will be moved to our free lifetime basic support which is offered via email on a first-come, first-serve basis but only available from 09:00 GMT to 17:00GMT and from Monday to Friday.

You can access our End User Licensing Agreement by going to: www.crystalnet-tech.com/Eula/CrystalNet_eula.

Please login to our website with your credentials and go to your customer portal account page, under the license information tab, you can view your serial numbers.

Please login into our website with your credentials and go to your customer portal account, under the download tab, you can view all the products available for download including the previous versions.

Please report all problems with the software directly on our Support Contact Form located at www.crystalnet-tech.com/ContactForm.aspx. If there is a defect in our software, we will provide you with a solution to the problem.

We offer minor updates, major upgrades, new versions and bug fixes for all our products through a current subscription.

The CrystalNet Subscription term lasts for (12) months from the date of purchase unless a longer term has been purchased.

CrystalNet products are sold on the subscription basis, i.e. during a year after a purchase, you can download new versions released within this period. But the license itself is permanent in the sense, that a particular version can be used without any time limitations.

If you are using the Runtime Library, after installation a menu called CrystalNet will be added to your RAD Studio IDE, you can check updates from the runtime library about screen. Alternatively, you can view product upgrades and new releases from the company news on this website or from the customer portal after login.

Sure. You can purchase a subscription for your license right after the subscription expiration date.
By default, all subscriptions purchased after the expiration of the first free subscription are auto renewal.
Our payment provider will notify you for renewal when the current subscription is about to expire.

Yes, you can renew your subscription early and we will add an additional (12) month term to your current subscription term.

No, the CrystalNet Subscription is licensed on a per developer basis. For multiple developers, please contact our Sales Team at sales@crystalnet-tech.com for a custom quote.

During the installation process you will be rquested to enter your serial number before you can proceed. Without a valid serial number you will not be able to install the full version of the product.

Each CrystalNet Subscription is licensed to a single developer who can install and use a copy of all software products included in the subscription on any development workstation used exclusively by that registered developer.

The license ownership can be transferred to another person or company, but, according to our License Agreement, Item 4 "You may not transfer the Software to any individual or entity without express written permission from CrystalNet Technologies LTD". Thus, you will need to contact us first and inform about your intention to transfer the license. Also you will need to specify contact data of a new owner of the license, so we can update the records on our end to avoid any confusions.

Subscription renewals are meant for customers who wish to renew their existing licenses and receive further updates within one year.

Edition upgrades are meant for customers who wish to switch from one product edition to another one within the existing license, e.g. from Standard to Professional, or from Framework to Professional. Edition upgrades do not extend subscription duration.

You may install, activate and use ONE (1) copy of the SOFTWARE PRODUCT on ONE (1) computer provided it is used by ONE (1) person. You may install, activate and use an additional copy of the SOFTWARE PRODUCT on a second portable device, laptop or home COMPUTER for the exclusive use of the same person only.

If you have the CrystalNet Technologies LTD license, you do not need to pay any additional fee for deploying or distributing your software to end users.

Yes, absolutely. Please communicate with our technical support team at: https://www.crystalnet-tech.com/ContactForm. Basic level support is available during the evaluation period.

Our fully-functional, 30 day trials. You can download a trial at: https://www.crystalnet-tech.com/Store.

You may install, activate and use ONE (1) copy of the SOFTWARE PRODUCT on ONE (1) computer provided it is used by ONE (1) person. You may install, activate and use an additional copy of the SOFTWARE PRODUCT on a second portable device, laptop or home COMPUTER for the exclusive use of the same person only.

All of our product installations are clearly marked with the full version and build number on the first screen of the installation program. Additionally, all products contain 'About' information which contains the version number.

Our products are offered as part of a suites and are not available for sale individually. Many of our clients only need one or a few components, and our suites are priced with that in mind.

However, we always try to be flexible, so please contact sales@crystalnet-tech.com for assistance in the case of a special situation.

Our products are offered as part of a suites and are not available for sale individually. Many of our clients only need one or a few components, and our suites are priced with that in mind.

However, we always try to be flexible, so please contact sales@crystalnet-tech.com for assistance in the case of a special situation.

You may install, activate and use ONE (1) copy of the SOFTWARE PRODUCT on ONE (1) computer provided it is used by ONE (1) person. You may install, activate and use an additional copy of the SOFTWARE PRODUCT on a second portable device, laptop or home COMPUTER for the exclusive use of the same person only.

You NEED to have the .Net Core for Delphi (dotNetCore4Delphi) product already installed on your working enviroment. If you don't have the product, you have to purchase the Developer edition of the ML.Net for Delphi which comes with the dotNetCore4Delphi professional edition.

You may install, activate and use ONE (1) copy of the SOFTWARE PRODUCT on ONE (1) computer provided it is used by ONE (1) person. You may install, activate and use an additional copy of the SOFTWARE PRODUCT on a second portable device, laptop or home COMPUTER for the exclusive use of the same person only.

If you have any question regarding your order, payment, product delivery etc,
go to FastSpring Customer Support Center.